778pub Privacy Policy

1 Introduction

778pub ("778pub," "we," "us," or "our") is committed to protecting the privacy and personal data of every player who uses the 778pub Casino platform. This Privacy Policy ("Policy") describes how we collect, use, disclose, store, and safeguard your personal information when you access or use the 778pub website, mobile platform, games, and all related services (collectively, the "Platform").

This Policy applies to all registered players, prospective players, and visitors to the 778pub Platform. It should be read together with our Terms and Conditions, which govern your use of the Platform. By registering an account or using the Platform in any way, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

778pub operates in compliance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations. We are committed to upholding the rights of Filipino data subjects and ensuring that all personal data processing activities are lawful, fair, and transparent.

2 Personal Data We Collect

778pub collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name, date of birth, and gender
• Email address and mobile phone number
• Residential address (including city, province, and postal code)
• Username and encrypted password
• Government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys National ID, driver's license) collected during KYC verification

2.2 Financial Data

• GCash or PayMaya / Maya account details (mobile number associated with the account)
• Bank account details for bank transfer transactions (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank)
• Debit card details (card number, expiry date — stored in tokenized form only)
• Transaction history, including deposits, withdrawals, and wager records

2.3 Technical & Usage Data

• IP address, device type, operating system, and browser type
• Login timestamps, session duration, and pages visited
• Game activity logs, including games played, bets placed, and outcomes
• Geolocation data (country and region level, used for compliance purposes)

2.4 Communications Data

• Records of your communications with 778pub customer support, including live chat transcripts and email correspondence
• Feedback, survey responses, and promotional opt-in preferences

3 How We Use Your Personal Data

778pub uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your 778pub player account, including processing your registration and verifying your identity through KYC procedures.
• Service Delivery: To provide you with access to games, live casino, sports betting, and all other features of the 778pub Platform.
• Payment Processing: To process deposits, withdrawals, and other financial transactions in connection with your account.
• Regulatory Compliance: To comply with our obligations under Philippine gaming regulations, PAGCOR requirements, and the Data Privacy Act of 2012, including anti-money laundering (AML) and know-your-customer (KYC) obligations.
• Responsible Gaming: To monitor player activity for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session reminders, and self-exclusion requests.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, and other illegal or prohibited activities on the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing & Promotions: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided your consent to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the performance, features, and user experience of the 778pub Platform.

4 Legal Basis for Processing

Under the Data Privacy Act of 2012 of the Philippines, 778pub processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform our contract with you — i.e., to provide the 778pub Platform services as described in our Terms and Conditions.
• Legal Obligation: Processing is necessary to comply with applicable Philippine laws and regulations, including PAGCOR licensing requirements, AML obligations, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for 778pub's legitimate interests, including fraud prevention, platform security, and improving our services — provided these interests are not overridden by your data protection rights.
• Consent: For certain processing activities — such as sending marketing communications — we rely on your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5 Data Sharing & Disclosure

778pub does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya / Maya, and partner banks (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your financial transactions.
• Game Providers: Licensed game software providers whose games are available on the 778pub Platform, to the extent necessary to deliver game services and maintain game integrity.
• KYC & Identity Verification Partners: Third-party identity verification service providers engaged to assist with KYC compliance.
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), and other competent Philippine government authorities, where required by law or regulatory obligation.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers engaged to support the operation and security of the 778pub Platform.
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors engaged by 778pub in connection with legal proceedings, compliance reviews, or corporate transactions.

All third parties with whom 778pub shares personal data are required to handle such data in accordance with applicable Philippine data protection laws and are prohibited from using your data for any purpose other than the specific purpose for which it was shared.

6 Data Retention

778pub retains your personal data for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general rule:

• Account and identity data is retained for the duration of your account and for a minimum of five (5) years after account closure, in compliance with Philippine AML and gaming regulatory requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for a minimum of two (2) years from the date of the communication.
• Marketing preference data is retained until you withdraw your consent or request deletion.

When personal data is no longer required for any lawful purpose, 778pub will securely delete or anonymize it in accordance with our data retention and disposal procedures.

7 Security Measures

778pub implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the 778pub Platform.
• AES-256 encryption for sensitive data stored in our databases.
• Tokenization of payment card and financial account details.
• Multi-factor authentication (MFA) options for player accounts.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict access controls limiting employee access to personal data on a need-to-know basis.
• Comprehensive staff training on data protection and information security.

While 778pub takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 778pub will notify the National Privacy Commission (NPC) and affected data subjects in accordance with the requirements of the Data Privacy Act of 2012.

8 Your Data Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by 778pub:

• Right to be Informed: The right to be informed about how your personal data is collected and processed — which this Privacy Policy fulfills.
• Right of Access: The right to request a copy of the personal data 778pub holds about you, along with information about how it is being used.
• Right to Rectification: The right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days in accordance with the Data Privacy Act of 2012. We may need to verify your identity before processing your request.

9 Cookies & Tracking Technologies

778pub uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and support security functions. The types of cookies we use include:

• Essential Cookies: Strictly necessary for the Platform to function. These include session cookies that keep you logged in and security cookies that help detect fraudulent activity. These cannot be disabled.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the Platform — such as which pages are visited most frequently and how long sessions last. This helps us improve the Platform experience.
• Preference Cookies: Used to remember your settings and preferences, such as your preferred language or display settings.
• Marketing Cookies: Used to deliver relevant promotional content to you on the Platform, based on your activity and preferences. These are only set where you have provided consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 778pub Platform. For essential cookies, no opt-out is available as they are required for the Platform to operate securely.

10 Minors & Age Policy

The 778pub Platform is strictly intended for individuals who are 21 years of age or older, in compliance with Philippine gaming regulations. 778pub does not knowingly collect personal data from individuals under the age of 21.

If 778pub becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete the personal data, and — where applicable — return any deposits in accordance with our Terms and Conditions and applicable Philippine law.

If you are a parent or guardian and believe that your child under the age of 21 has provided personal data to 778pub, please contact us immediately at [email protected] so that we can take appropriate action.

11 Changes to This Privacy Policy

778pub reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform features. When material changes are made, we will notify registered players by posting a prominent notice on the Platform and, where appropriate, by sending an email notification to the address associated with your account.

The updated Privacy Policy will be effective from the date it is posted on the Platform unless a later effective date is specified. Your continued use of the 778pub Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the changes.

We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top of this page indicates when the Policy was most recently revised.

12 Contact Us & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 778pub handles your personal data, please contact our Data Protection Officer:

Our support team is available 24/7 via live chat on the Platform. We aim to acknowledge all data-related requests within 72 hours and to resolve them within 30 days.

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data protection rights have not been respected. For more information, visit the NPC's official channels.

For responsible gaming concerns, self-exclusion requests, or problem gambling support, please visit our Responsible Gaming page.